Privacy Policy

BCQS is committed to protecting personal information. This privacy policy explains how we collect, use, and protect personal information provided to us through our website and in connection with the professional services we provide.

 

Personal Information Collected Through Our Website

We may collect personal information when you visit our website, fill out a form on our website, or contact us through the website. This may include your name, email address, telephone number, and any other information you choose to provide.

 

Our website may also use cookies and similar technologies to enhance your browsing experience, remember preferences, analyse website traffic, and personalise content.

 

How We Use Personal Information Collected Through Our Website

We may use personal information collected through our website:

  • to respond to enquiries and provide requested information
  • to improve our website and the services we offer
  • to send marketing communications and updates about our services, where you have opted in to receive such communications
  • to comply with applicable legal obligations

 

Personal Information Collected in Connection with Our Services

BCQS may collect and process personal information in connection with the professional services we provide. This may include contact details, property-related information, access details, correspondence, inspection notes, photographs, and other information reasonably required to deliver our services, prepare reports, maintain records, and comply with legal, regulatory, insurance, and professional obligations.

 

How We Use Personal Information Collected in Connection with Our Services

We may use this information:

  • to arrange site access, inspections, and related communications
  • to deliver our professional services and prepare reports and related documentation
  • to communicate with clients, owners, occupants, representatives, contractors, and other relevant parties in connection with an instruction
  • to maintain internal business and project records
  • to comply with contractual, legal, regulatory, insurance, and professional requirements

 

Sharing Personal Information

We do not sell, trade, or otherwise transfer personal information to outside parties.

 

We may, however, share personal information where reasonably necessary for the provision of our services or operation of our business, including with trusted third parties who assist us in operating our website or conducting our business, as well as clients, property representatives, contractors, professional advisers, insurers, regulators, or service providers, where appropriate and subject to applicable confidentiality or legal obligations.

 

Retention and Protection of Information

BCQS takes reasonable administrative and technical steps to protect personal information against unauthorised access, loss, misuse, or disclosure.

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including website administration, service delivery, record keeping, and compliance with legal, regulatory, insurance, and professional obligations.

 

Your Choices

If you do not wish to provide information through our website forms, you may choose not to do so. If you no longer wish to receive marketing communications from us, you may opt out at any time.

 

Changes to Our Privacy Policy

We reserve the right to update or change this privacy policy at any time. Any changes to this policy will be posted on this page.

 

Contact Us

If you have any questions about this privacy policy, please contact us at hostmaster@bcqs.com.